Crowne Plaza Surfers Paradise, an IHG Hotel

Breakfast is good ,location is convenient .

Staff at the front was wonderful especially Janine. No Spa or Sauna at the pool though. I booked via Booking.com and wanted to add this visit to my IHG membership but I was told I cant. I paid quiet a lot extra for Crown Plaza Gold coast. We always use Crown Plaza for holidays but this time it wasn’t as great.

I recently had the pleasure of staying at the Crowne Plaza Surfers Paradise, Gold Coast, and it was an absolutely fantastic experience! From the moment we arrived, we were greeted with warmth and professionalism by David at the front desk, who went above and beyond to ensure our check-in process was smooth and efficient. His friendliness and attention to detail truly set the tone for our stay. Our room on the 24th floor was nothing short of spectacular. The room was spacious, immaculately clean, and featured an incredible view that took our breath away every morning. The housekeeping service was top-notch, ensuring the room remained spotless throughout our stay and that all amenities were perfectly replenished. The hotel’s location is also a major highlight – it’s perfectly situated close to the beach, restaurants, and other attractions, making it an ideal spot for anyone exploring the Gold Coast. The only minor downside was the breakfast organization. While the variety of food was good, the experience felt slightly chaotic, likely due to the crowd. However, I understand this might have been because of the busy season. It didn’t take away from the overall excellent experience we had. The exceptional service, cleanliness, and unbeatable location of Crowne Plaza make it a standout choice, and I would absolutely recommend it to anyone visiting the Gold Coast. A special thanks to David for making our stay even more memorable!

Very spacious room with neat n tidy The staff are very friendly and helpfull specially thanks to manager Kunal for solving my problem and making my holiday very satisfying and happy… All other staff in breakfast area very helpful and kept smiling and look after each guest.. Thanks to Kunal and all staff for such a high standard of customer service…keep up the good work and thanks once again…

Their service was excellent - the hotel was beautiful with amazing views. The pool and spa area was exceptional- we could have easily cancelled all our plans and spent the entire holiday by the pool!